Off campus user question

Problem.
The patron was getting the 'blanked out' III/Skyline log in screen even after they had entered prefectly valid login data.

Analysis.
That typically occurs when their computers' privacy setting is too high (popups and cookies being disallowed). However even though the patron corrected that, there was still a problem. After further discussion we found that the link was located in a BlackBoard course page and that the link was not set to open in a new (non-BlackBoard) window. This always causes problems and not consistenly the same problem.

Solution.
Have the patron right click on the link provided in BlackBoard (or eCollege) and choose 'Open in a new window' or 'Open in a new tab'. Things should go much more smoothly for them if their info is in our patron database.