Moving Collections
As you have observed by now, PSI has completed the move of the Periodicals collection to the area formerly occupied by Government Publications (now on 2nd floor). The responsibility for the shelving of the Periodicals and microforms has reverted to Technical Services. Since Technical Services is responsible for placing the materials into these collections, for pulling for bindery, for pulling for microform replacements, for pulling for the electronic equivalents project, it makes sense for that group to be responsible for the shelving as well.
The move of the Periodicals opened up significant collaborative study space on the south side of the 1st floor. Also, a popular study space on the 1st floor was expanded when we were able to remove 2 ranges at the end of the new Periodicals space. That area outside of rm 118 and the Access Center has long been a favorite group study space. Many thanks to Jerry, Jim, Becky and others for relocating furniture into these areas.
Job well done to all the folks involved in the moving of collections and furniture over the last several weeks.
Shared Leadership Team
Last month, ERI was looking for a new rotation of members onto the Shared Leadership Team. For this year, our representatives will be Tom, Karen, and Judith.
Research Help Kiosk
A Research Help kiosk has been set up on one of the two PCs beside the Research Help Desk (the other PC will remain a Quick Look point for now). We created this beta version of a Research Help kiosk with 2 things in mind, when the Research Help desk is not staffed or when it is very busy, the kiosk will:
* provide an easy way for students to set up Research Help appointments; to get to IM/AskAcademic; to find additional Research Help contact information
* give a few quick answers to frequently asked questions without waiting in line
The webpage that this PC has as its homepage is http://library.auraria.edu/kiosk. Check it out and don’t be shy about giving us feedback or suggestions on the service. (Cindy, Karen, Brittany and Gayle)
ADI Update from Gayle
Thanks to the work of everyone on the subject teams the subject headings of the ADI are almost reconstituted. There will always be updates and changes but what we have now is very useful.
Informed Learning Blueprint Working Group
This Working Group has been formed to develop an instructional program for campus intro-level courses that is also applicable to international students, English language learners, and to U.S. learners from multi-cultural backgrounds. The Group members are Eric (Social Sciences Team), Tom (Professional Studies Team), Nikki (AHA Team), Karen (Academic Support Team), Mary D (Academic Support Team), Lorrie (Social Sciences Team), Ignacio (Sciences Team), myself and Hilary Hughes. As the UCD Fulbright Scholar in Residence, Hilary brings expertise in informed learning concepts and in working with international students. Interested in learning more? Go to the wiki at IL Blueprint Working Group
IDS Update
The Information Delivery Services group is finally together! This will facilitate the cross-training needed in the vital services for which they are responsible (Ask Us, ILL, Reserves, media, etc). While the IDS staffing situation was in a state of change for the last few months, the transfer of staff from other areas into IDS, the merger of the department, and the cross-training plans will result in a strong, well organized group able to meet the varied needs of our library users.
ERI Staff Directory Pages
We win! Look at our pages in the Library staff directory. What a great turn out for getting our pictures taken and up on the web...another demonstration of our commitment to good customer service.
ERI staff pages
Learning Commons
Open Lab Tutoring Pilot - The times and tutoring subject areas have become more stable. The location for this Pilot continues to be outside of the new Faculty Room.
Media Viewing Stations -- Two all-region dvd players/monitors have been added to the area. IT is looking at upgrading some of the computers on the first floor to play all region dvds as well.
Metro State Student Government Calculators Program Pilot -- Last time we looked, the calculators had been checked out about 16 times. No advertising of this Pilot has occurred yet.
Another Retirement :-(
Most of you have heard by now that Louise has announced her retirement effective at the end of January 2011...a huge loss for the Library, for the campus, and for the profession (and it really made me want to hop in an RV and head for Mexico). More news about her retirement party will be forthcoming.
Tuesday, October 5, 2010
Wednesday, September 8, 2010
September Update
Shared Leadership Team Membership
As a way of "sharing" and making for a more inclusive process in the Shared Leadership Team, we periodically have agreed to rotating new members onto the Team and giving previous members a break. Last academic year, ERI rotated Cindy Martinez onto the Library's Shared Leadership Team. This year, after serving the Library well for the last couple of years, Louise, Ellen M, and Lorrie will rotate off of SLT. Thanks to all 3 of you VERY MUCH for this service. That means that I will be looking for interested candidates to rotate onto SLT for this academic year (now through end of August 2011). SLT meets twice a month on the 1st and 3rd Thursdays from 9am-11am (sometimes adjourn earlier than 11am).
As a reminder the SLT charge: Aims to design inclusive processes for moving the organization forward. Members will work on achieving the goals of the strategic plan, oversee the budget, act on recommendations from library committees and set policy for the library.
Please contact me by Sept 16 if you are interested in serving or if you have questions.
MOVING COLLECTIONS
As you have probably "heard" PSI is moving the Periodicals. AHEC has changed many of our signs (such as the Periodicals signs), but not all. For example, we are still waiting for the SELF CHECK OUT signs.
NOTE: The Denver Post, New York Times, Wall Street Journal have been moved this afternoon. These "popular newspapers" that were in the cubby-type shelving in Periodicals are now on the first 2 sections at the beginning of the Current Periodicals. The newspaper rods have been moved to this area as well. The rest of the newspapers will continue to be in the Current Oversized section which will eventually be in the stationary shelving adjacent to the Compact Shelving in the new area.
Government Publications have been relocated to the 2nd floor, except for Gov Pubs microforms and cd roms which are in cabinets and will eventually all be outside of rm 118 (by north door). We will be moving some study tables into that area on 2nd floor since the Government Publications "footprint" was smaller than the Q-R collections...we gained a bit of space for quiet study.
IDS Update
Maybe there is a light at the end of the Reserves tunnel...
The last several weeks have been very busy for IDS as evidenced by these stats and by the very active Ask Us desk:
Reserves - Created and linked 310 reserve course pages. Scanned and/or linked a total of 1538 documents, 437 of which were newly scanned and created documents.
ILL - Processed 616 borrowing requests. Processed 514 lending requests.
Self-Check is working well for Metro and returning UCD students, and progress is being made on making it work for our entire student body...for CCD students and our new UCD students (the data load to add these new UCD students to our system is close at hand).
Subject Teams
Members of the Subject Teams have been hard at work in a number of areas, including heavy instruction requests, busy Research Help activity in all its formats, numerous faculty and student consultations, e-resources trials, recommendations/negotiations for a new set of EXCITING electronic resources for our collection, ...plus a suite of goals for this year and next focusing on collaborating with the campus faculty...are keeping us in high gear.
Work to turn the old CAR room into a Student Appointment/Consultation area is proceeding. We have purchased a combined copier, fax, printer, scanner to replace the separate machines that take up most of the space in the CAR room now and it will be delivered soon. IT (Doug) is working setting up 2 dual monitor stations in the room. Therefore, when students make appointments and need a longer consultation than can be effectively provided in IM or at the Research Help desk, we will be able to use this room for these student consultations (in addition to doing consultations in private offices etc). Of course, faculty consultations can be held in the new Faculty Room (door code 2323). Only campus faculty and library staff are allowed in the Faculty Room.
Thursday, July 29, 2010
July 2010 Update
Moving Collections Project
The Moving Collections project has reached the end of Phase 1. That is, the Q – R books on the 2nd floor have been relocated to the northwest corner of the floor (in the former red-carrel area). Now, the classification sequence is Q – Z in that area. Hooray!
Phase 2 has begun which means that the government publications are being moved to 2nd floor, in the former Q – R area. In other words, the government publications will be located outside of Archives. Once gov pubs are moved, the current and bound journals will be moved into the former gov pubs area on 1st floor, next to the Computer Commons.
Thanks to all who have worked hard to make these moves possible - Special Projects, Shelving, Becky, Collection Development, Technical Services, and others). The result will be a vibrant collection surrounded by increased quiet study areas. Library maps are in the process of being updated.
When these phases of the Moving Collections project are complete, we will have a Party!
Subject Teams - Planning for Fall Goals
Members of the Subject Teams (Arts, Humanities & Architecture; Professional Studies; Socials Sciences; and Sciences) are updating individual professional plans and focusing on creating Team plans. We have also created a new Academic Support Team (to focus on non-disciplinary based campus collaborations). Meeting several newly defined goals will necessitate changes in Research Help and IM scheduling, in approach to the instruction strategic goals, and in how the Reference and Instruction departments are organized. To help us accomplish these goals, beginning August 1, the Reference and Instruction Librarians*, Bill Tietjen, and Tobey Stein will begin reporting directly to Cindy Hashert. The bibliographers*, Mary Dodge, Gayle Bradbeer, and Judith Valdez will continue to report directly to Cindy.
For more information on this topic, you are welcome to take a look at the intranet under the ERI/Subject Teams headings.
*see next entry for how these job titles are changing.
Librarian Title Changes
To more effectively communicate the scope of our jobs to the campus faculty and students, we have made a few changes in librarian job titles.
The Reference and Instruction Librarian title has changed to Research and Instruction Librarian.In some circumstances, the librarian will add their subject areas to their title.
The Bibliographer title has changed to Collection Development Librarian. If the Collection Development Librarian has a minor, that description may be added to their title. For example, Ellen Metter's title is Collection Development and Research Librarian. In some circumstances, the Collection Development Librarians will add their subject areas to their titles.
The Moving Collections project has reached the end of Phase 1. That is, the Q – R books on the 2nd floor have been relocated to the northwest corner of the floor (in the former red-carrel area). Now, the classification sequence is Q – Z in that area. Hooray!
Phase 2 has begun which means that the government publications are being moved to 2nd floor, in the former Q – R area. In other words, the government publications will be located outside of Archives. Once gov pubs are moved, the current and bound journals will be moved into the former gov pubs area on 1st floor, next to the Computer Commons.
Thanks to all who have worked hard to make these moves possible - Special Projects, Shelving, Becky, Collection Development, Technical Services, and others). The result will be a vibrant collection surrounded by increased quiet study areas. Library maps are in the process of being updated.
When these phases of the Moving Collections project are complete, we will have a Party!
Subject Teams - Planning for Fall Goals
Members of the Subject Teams (Arts, Humanities & Architecture; Professional Studies; Socials Sciences; and Sciences) are updating individual professional plans and focusing on creating Team plans. We have also created a new Academic Support Team (to focus on non-disciplinary based campus collaborations). Meeting several newly defined goals will necessitate changes in Research Help and IM scheduling, in approach to the instruction strategic goals, and in how the Reference and Instruction departments are organized. To help us accomplish these goals, beginning August 1, the Reference and Instruction Librarians*, Bill Tietjen, and Tobey Stein will begin reporting directly to Cindy Hashert. The bibliographers*, Mary Dodge, Gayle Bradbeer, and Judith Valdez will continue to report directly to Cindy.
For more information on this topic, you are welcome to take a look at the intranet under the ERI/Subject Teams headings.
*see next entry for how these job titles are changing.
Librarian Title Changes
To more effectively communicate the scope of our jobs to the campus faculty and students, we have made a few changes in librarian job titles.
The Reference and Instruction Librarian title has changed to Research and Instruction Librarian.In some circumstances, the librarian will add their subject areas to their title.
The Bibliographer title has changed to Collection Development Librarian. If the Collection Development Librarian has a minor, that description may be added to their title. For example, Ellen Metter's title is Collection Development and Research Librarian. In some circumstances, the Collection Development Librarians will add their subject areas to their titles.
Tuesday, June 22, 2010
Collections Moving
As reported on May 18, collections in the Library are on the move!
Mohamed and the Shelving unit have been busy shifting the G's and H's to make room for a new student study area on the south side of the 2nd floor. The Shelving unit has completed a shift of the J-K's to make room for the repatriation of scores currently housed in PASCAL. This extra room will also allow us to stop using the very top and bottom shelves for the scores, thus making them easier to access for our student (not to mention, easier for us to shelve).
Shifting of the S-Z's has begun as well. After our contractor, PSI, moves some of the emptied H shelving to the front of the S's, they will begin moving the Q-R's in front of the S's...therefore, the "red" carrels will be displaced by the Q-R books.
Mohamed and the Shelving unit have been busy shifting the G's and H's to make room for a new student study area on the south side of the 2nd floor. The Shelving unit has completed a shift of the J-K's to make room for the repatriation of scores currently housed in PASCAL. This extra room will also allow us to stop using the very top and bottom shelves for the scores, thus making them easier to access for our student (not to mention, easier for us to shelve).
Shifting of the S-Z's has begun as well. After our contractor, PSI, moves some of the emptied H shelving to the front of the S's, they will begin moving the Q-R's in front of the S's...therefore, the "red" carrels will be displaced by the Q-R books.
Tuesday, May 18, 2010
ERI SERVICES UPDATE. May 18, 2010
Move of Collections
User Conduct Policy and Next Steps
Stairwells
IDS Staffing/Work Area
Signage
Move of Collections
We have a number of Summer projects on tap, one of which involves the carrying capacity project and the Learning Commons. For many months folks in Government Publications, in Special Projects, in Collection Development, and in Technical Services have been involved in the carrying capacity projects. We have been analyzing collections, identifying materials duplicated by electronic resources, and looking for zero-use or little-used resources. The results of this process includes creating sharper in-house collections, sending little-used materials to PASCAL, and opening up learning spaces for both quiet and collaborative study and research on 1st and 2nd floors.
Becky and Cindy H met with AHEC and PSI today to discuss how PSI will help move some of our collections in July. We have written a phased plan for the moves and will use this to get a quote from PSI. Basically, as we have discussed in previous ERI meetings, we will move Gov Pubs to the 2nd floor in the Q-R area; move the Q-R's to the beginning of the S's; potentially move the current and bound journals to the former Gov Pubs area. We are attempting to do this while preserving quiet study on 2nd floor and creating additional collaborative spaces on the south side of the 1st floor. More information to follow.
User Conduct Policy and Next Steps
We reviewed the User Conduct Policy at an ERI Services meeting on May 18, 2010. The revised policy is on the intranet at http://intranet.auraria.edu/wiki/index.php/User_Conduct_Policy_Draft_May_18%2C_2010
The policy will next go to Shared Leadership and then will be reviewed by UCD legal counsel. There is an ERI commitment to enforcing the rules of the policy on a consistent basis and with the involvement of everyone in the Library. Further, there is a commitment to reporting problems by writing incident reports that needs to be a Library-wide commitment as well.
Next steps for vetting and enforcing our User Conduct Policy:
1. Need assurance that UCD legal counsel, the AHEC Police, and our Administration will back us up in the enforcement of these rules.
2. Need to have everyone in the Library participate in this enforcement.
3. Need to create "scripts"; that is, language that might be useful in speaking with violators.
4. Need to establish a system in which all of our Library employees feel safe in approaching people who are infringing on the rules. It is our belief, that after a period of concerted enforcement, some behaviors will be modified and infractions will become less frequent. Therefore, we want to
- Establish a "schedule" in which employees, accompanied by a security guard, will walk through the building looking for violations, inform the individual(s) when their conduct violates our policy,give them a copy of the policy, tell them they must cease the conduct or leave. Non-compliance on the part of the individual will result in the employee filling out an incident report and the security guard handling the removal of the individual. This enforcement activity will apply to all Library employees. For some period of time (2 months?), the security guard will need to work sufficient day-time hours to ensure that this is a Library-wide enforcement effort. After this time, the security guard's hours would be primarily nights and weekends.
and/or
- Establish a "schedule" in which a team of employees (2 people?) will walk through the building looking for violations, inform the individual(s) when their conduct violates our policy,give them a copy of the policy, tell them they must cease the conduct or leave. Non-compliance on the part of the individual will result in the employee calling the AHEC Police and filling out an incident report. This will apply to all Library employees (and Diane cannot be on every team :-)
5. Need to determine best means for advertising this policy and perhaps our intention to renew enforcement efforts:
1) We will remove the old policy and potentially replace with the highlights of this policy when approved.
2) Suggestion to make 4 big, poster size signs and put at the front door, by the back 2 stairwells, in the Shelving area on 2nd floor.
3) Suggestion to create a "static" digital sign at the front door. This could be a large size LCD screen that flips through 5 announcements: welcome message; user conduct policy; library map; hours; and desk services (or "what's new" or whatever). The LCD screen could be one side of a "kiosk", the other side of which is the Self Check machine.
4) Suggestion to pick "infraction spots", such as the restrooms and under the stairs, to mount the rules.
Stairwells
We are seeking a quote on the cost of "enclosing" the area under the stairwells.
IDS Staffing/Work Area
The plans for improving the Library have really gained traction. Creating the Ask Us, Tech Help, and Research Help, the painting, the signage, the Architecture class projects, Mary S's advocacy, etc. have caught the attention of the campus administrators and campus planners. Great news for our future building improvements. It does mean that the plans we had for the creation of the IDS Staffing/Work area will be delayed while the planning and the fund raising progresses. Therefore, the "circ" staff currently living in room 129 will be moving over to the IDS (old Reserves/Media area) without the benefit of the beautiful modular walls that we had picked out...we have to wait a while for that...but just think of those beautiful windows you will have!
Signage
We are still expecting the brushed aluminum signs and the plexiglass signs for the service areas on the 1st floor...Becky continues to work with AHEC on this.
We have removed the New Auraria Library poster/exhibit in the front of the Library and the Communications Committee, Amy, Mary D, and others are working on a replacement describing what will be new for Fall 2010.
Monday, April 19, 2010
Information on emergency Auraria Library access
In addition to Skyline (http://skyline.ucdenver.edu) which is housed inside the Library and to miscellaneous databases that are outside the Library it would also be useful for the rest of us to bookmark the following. (And to have direct links on the public PCs to these resources … if they aren’t already there.)
LibGuides** (http://guides.auraria.edu/) which is housed outside the Library.
Prospector* (http://prospector.coalliance.org/) which is at the Alliance and is housed outside of the Library.
Reserves* (http://auraria.docutek.com/) which is also housed outside of the Library.
Library FYI (http://aurarialibraryfyi.blogspot.com/) which is on Blogspot from Google and therefore is housed outside of the Library.
Interlibrary Loan (https://cudenver.illiad.oclc.org/illiad/logon.html) which is OCLC/ILLiad and is housed outside of the Library.
WorldCat Local at Auraria* (http://aurarialibrary.worldcat.org/advancedsearch/) which is also on OCLC and is housed outside of the Library.
*Reserves, Prospector and WorldCat Local at Auraria rely directly on holdings or checkin/checkout data found in Skyline so if Skyline is not operational then they will work but may not be accurate. In addition Prospector does not include all of the Auraria Library holdings that are listed in Skyline and WorldCat Local.
**LibGuides links to the databases are proxied. The proxy access relies on Skyline so if Skyline is not operational then the links won’t work. If sufficient time lapses and on campus internet access is still available it would be possible to remove the proxy universally. Then database access would be possible from on campus computers.
LibGuides** (http://guides.auraria.edu/) which is housed outside the Library.
Prospector* (http://prospector.coalliance.org/) which is at the Alliance and is housed outside of the Library.
Reserves* (http://auraria.docutek.com/) which is also housed outside of the Library.
Library FYI (http://aurarialibraryfyi.blogspot.com/) which is on Blogspot from Google and therefore is housed outside of the Library.
Interlibrary Loan (https://cudenver.illiad.oclc.org/illiad/logon.html) which is OCLC/ILLiad and is housed outside of the Library.
WorldCat Local at Auraria* (http://aurarialibrary.worldcat.org/advancedsearch/) which is also on OCLC and is housed outside of the Library.
*Reserves, Prospector and WorldCat Local at Auraria rely directly on holdings or checkin/checkout data found in Skyline so if Skyline is not operational then they will work but may not be accurate. In addition Prospector does not include all of the Auraria Library holdings that are listed in Skyline and WorldCat Local.
**LibGuides links to the databases are proxied. The proxy access relies on Skyline so if Skyline is not operational then the links won’t work. If sufficient time lapses and on campus internet access is still available it would be possible to remove the proxy universally. Then database access would be possible from on campus computers.
Monday, March 8, 2010
Usability project info
Here is the link to the whys etc. on the wiki.
http://intranet.auraria.edu/wiki/index.php/Usability_Spring_2010
It has a link to a 'highlevel' timeline at http://intranet.auraria.edu/wiki/index.php/See_the_full_timeline.
Also he now has an email and is definitely willing to take comments and answer questions from any of us, adam dot engelsgjerd at ucdenver dot edu to see when he is available to talk more.
Also his notes from the meeting are posted on the shared drive at file:///\\cudenver.edu\DeptShares\Library\Education_Research_and_InformationServices\Usability\WebsiteUsabilityProjectOverview.pdf
http://intranet.auraria.edu/wiki/index.php/Usability_Spring_2010
It has a link to a 'highlevel' timeline at http://intranet.auraria.edu/wiki/index.php/See_the_full_timeline.
Also he now has an email and is definitely willing to take comments and answer questions from any of us, adam dot engelsgjerd at ucdenver dot edu to see when he is available to talk more.
Also his notes from the meeting are posted on the shared drive at file:///\\cudenver.edu\DeptShares\Library\Education_Research_and_InformationServices\Usability\WebsiteUsabilityProjectOverview.pdf
Friday, January 22, 2010
Creating links our student-only resources
Reminder to creators of guides and webpages:
The links to our proprietary resources can and do change at any time and must include the rewrite wrapper to work for students from off campus.
Please check your database links regularly against the master list of working links to the databases and journals that may be found in the ADI or in Skyline.
Thanks all.
The links to our proprietary resources can and do change at any time and must include the rewrite wrapper to work for students from off campus.
Please check your database links regularly against the master list of working links to the databases and journals that may be found in the ADI or in Skyline.
Thanks all.
Thursday, January 14, 2010
ERI UPDATE - JANUARY 14, 2010
Flash -- Reserves/Media Desk closes.
ERI Update January 14, 2010
1.The Ask Us desk will open for business on Friday, January 15. The Reserves/Media desk closed at 5pm Thursday, January 14. The Reserves/Media services will be handled out of the Ask Us desk starting tomorrow.
The Tech Help desk and Research Help service area will open for business on Monday, January 18.
Temporary signs for these changes and moves are on the black exhibit panels and are in place, ready to turn to face the public as soon as we are all ready. The signage company is working on our quote/design for the permanent signs…it should be very exciting. Thanks to Eric, Amy, Mary D, Farhad and Jerry for preparing and hanging these temp signs.
2.Nearly all of the materials have been moved from Reserves/Media to the Ask Us desk. Circ staff will remain in rm 129 until their new offices are created in the Information Delivery Services (IDS) staff and processing area (which is the area vacated by the media shelving). Thanks to the IDS staff for making sure the move went smoothly.
3.The WorldCat Local Implementation team chaired by Gayle and the Web Team took the feedback from our students, faculty, and library employees and created a much improved, updated home page. See the emails that Gayle and Nina sent out earlier today for more information. These changes are now available at http://library.auraria.edu. Wow! This is a great, cooperative outcome that will benefit our customers tremendously.
4.The 2 color scanners have been moved to the corner of the North courtyard area. The microform scanner will be coming soon and the computer for that scanner has already been moved to this area as well…to this new scanner bank.
5.Doug and others are working on moving the Tech Help, Research Help, and Ask Us desk computers today and Friday. They have also relocated the printers and venda-card machine that were formerly in the back of the Computer Commons to the front, making problem resolution by the Tech Help students easier to handle.
6.The purchase of the self-check machines (and RFID) has been quite a process. Since pursuing a sole-source purchase did not work out, the purchase has been submitted to a bid process. If everything works out well, we may have the 2 self-check machines by the end of Feb. Many thanks to Rick B and Denise for tenaciously following through (and using every negotiating tactic in the book) with this complicated, important initiative.
7.Updated print and web versions of the 1st and 2nd floors are available. Thanks to Nina for helping to create and load the map which you may view at
http://library.auraria.edu/info/maps/firstfloor.html.
Mary D is copying the print version of the map which you may also see in this attachment. Thanks to Denise and Nina for creating this print version.
8.A number of new resources have been added recently including Opposing Viewpoints and the full-text of U.S. Congressional hearings (see emails from Collection Development).
9. Several marketing/informational collaterals became available this week that will help us in our work and in communicating with the students and faculty.
SPRING BOOKMARKS –
New Auraria Library bookmarks are in and available for use. If you need some for presentations, communications, etc, these are at the Ask Us desk.
Many thanks to all who participated in revamping the bookmark, especially to Amy.
REVAMPED FLYERS/BROCHURES – See email from the Communications Committee, sent out by Denise. These new pieces include flyers for:
Faculty Overview
Faculty Research Help
Faculty Research Services
The New Auraria Library (color and b&w versions)
Student Services
UPDATED Campus Computer Labs and Textbook Commercial Sources Handouts from Bill.
Pursuing our Strategic Plan goal of establishing a public service model that combines services in a helpful way for students and faculty, recognizes organizational efficiencies and copes with staffing decreases and changes, continues to emphasize research help through f2f/email/IM/phone, and begins to create a learning commons environment that includes a focus on tech help -- has taken the energy, creativity and good-will of everyone of us. I thanked a few individuals in this email, but it truly took all of us in lots of different ways to achieve these fabulous accomplishments.
Let’s party…join your colleagues for an ERI pizza lunch tomorrow from 11:30am-12:30pm in the ELC.
THANK YOU ALL,
Cindy H
ERI Update January 14, 2010
1.The Ask Us desk will open for business on Friday, January 15. The Reserves/Media desk closed at 5pm Thursday, January 14. The Reserves/Media services will be handled out of the Ask Us desk starting tomorrow.
The Tech Help desk and Research Help service area will open for business on Monday, January 18.
Temporary signs for these changes and moves are on the black exhibit panels and are in place, ready to turn to face the public as soon as we are all ready. The signage company is working on our quote/design for the permanent signs…it should be very exciting. Thanks to Eric, Amy, Mary D, Farhad and Jerry for preparing and hanging these temp signs.
2.Nearly all of the materials have been moved from Reserves/Media to the Ask Us desk. Circ staff will remain in rm 129 until their new offices are created in the Information Delivery Services (IDS) staff and processing area (which is the area vacated by the media shelving). Thanks to the IDS staff for making sure the move went smoothly.
3.The WorldCat Local Implementation team chaired by Gayle and the Web Team took the feedback from our students, faculty, and library employees and created a much improved, updated home page. See the emails that Gayle and Nina sent out earlier today for more information. These changes are now available at http://library.auraria.edu. Wow! This is a great, cooperative outcome that will benefit our customers tremendously.
4.The 2 color scanners have been moved to the corner of the North courtyard area. The microform scanner will be coming soon and the computer for that scanner has already been moved to this area as well…to this new scanner bank.
5.Doug and others are working on moving the Tech Help, Research Help, and Ask Us desk computers today and Friday. They have also relocated the printers and venda-card machine that were formerly in the back of the Computer Commons to the front, making problem resolution by the Tech Help students easier to handle.
6.The purchase of the self-check machines (and RFID) has been quite a process. Since pursuing a sole-source purchase did not work out, the purchase has been submitted to a bid process. If everything works out well, we may have the 2 self-check machines by the end of Feb. Many thanks to Rick B and Denise for tenaciously following through (and using every negotiating tactic in the book) with this complicated, important initiative.
7.Updated print and web versions of the 1st and 2nd floors are available. Thanks to Nina for helping to create and load the map which you may view at
http://library.auraria.edu/info/maps/firstfloor.html.
Mary D is copying the print version of the map which you may also see in this attachment. Thanks to Denise and Nina for creating this print version.
8.A number of new resources have been added recently including Opposing Viewpoints and the full-text of U.S. Congressional hearings (see emails from Collection Development).
9. Several marketing/informational collaterals became available this week that will help us in our work and in communicating with the students and faculty.
SPRING BOOKMARKS –
New Auraria Library bookmarks are in and available for use. If you need some for presentations, communications, etc, these are at the Ask Us desk.
Many thanks to all who participated in revamping the bookmark, especially to Amy.
REVAMPED FLYERS/BROCHURES – See email from the Communications Committee, sent out by Denise. These new pieces include flyers for:
Faculty Overview
Faculty Research Help
Faculty Research Services
The New Auraria Library (color and b&w versions)
Student Services
UPDATED Campus Computer Labs and Textbook Commercial Sources Handouts from Bill.
Pursuing our Strategic Plan goal of establishing a public service model that combines services in a helpful way for students and faculty, recognizes organizational efficiencies and copes with staffing decreases and changes, continues to emphasize research help through f2f/email/IM/phone, and begins to create a learning commons environment that includes a focus on tech help -- has taken the energy, creativity and good-will of everyone of us. I thanked a few individuals in this email, but it truly took all of us in lots of different ways to achieve these fabulous accomplishments.
Let’s party…join your colleagues for an ERI pizza lunch tomorrow from 11:30am-12:30pm in the ELC.
THANK YOU ALL,
Cindy H
ERI UPDATES FROM DEC 21 - JAN 6.
These all appeared in email as well, but in case you would like to comment on the blog and in order to "keep" a record, these updates appear on the blog as well.
ERI Update - Jan 6
Brief update:
1.Printers in computer commons area have been moved to the front of the Commons area and should be functioning by tomorrow. The venda-card machine will be moved to that area also as soon as AHEC can move it (it is bolted to the table). As noted earlier, these moves will make it easier for the Tech Help students to help with the printing and venda-card issues on that end of the room. Thanks Doug!
2.Doug will install a dual monitor swing arm computer set-up at the Reference Desk today. Thanks again Doug!
3.Signage choices have been made for the 3 service areas. We are choosing to continue the jewel-tone pallet of the garnet red wall and hanging signs. That garnet red will extend to the RESEARCH HELP wall and column. The sapphire blue color in the carpet, above the ELC, and of the “bathroom” wall will be used at the ASK US desk. An emerald-type green will be used for the column and signage at the TECH HELP desk. The words on the signs will be brushed aluminum…as described in Open Forum today.
Many thanks to the Facilities Task Force and many others who have helped with the signage aspect of the renovations. I think that is it for now.
Cindy H
ERI Update Jan. 4
Just a brief update for our first day back from break:
1. On Jan 5, the public PCs will be relocated to the column just south of the current Ref Desk (soon to be the new Tech Help desk). This means that these computers will not be available tomorrow morning. Doug will put out signs on these computers noting this change.
The move of the public PCs will clear the way for the creation of the Research Help service area.
2.AHEC is on schedule for this week’s activities in the Ask Us desk area including the patching/painting of walls, lights installation (lights have been delivered), and carpet patching. Therefore, the Reserves and media collections move should start Jan 11 if not sooner.
3.This means that the new service areas, Ask Us, Research Help, and Tech Help will be operational by the start of classes. Two caveats, we likely will not have self-check machines by Jan 19 (but as soon as possible thereafter) and we may begin that week with temporary signage for the service areas.
ERI Update Dec 24 - treats 11:30 today
Last ERI Update for 2009!
I will put this on the ERI News blog as well so that we have a record of the comments if we need to refer to them in the future; however, I wanted to send this as an email as well…to alert you to the treats in the Ref office area from 11:30am-1pm.
Cindy H, the Grinch…
One thing that I consistently see in the feedback from students is that they value the Library for the quiet space that we provide on the 2nd floor. I hear this in discussions with the faculty as well. When I presented The New Auraria Library concept to the UCD Associate Dean’s, I received very positive feedback including the fact that we are remaining true to providing the quiet spaces for study and reflection.
Therefore, I will risk being Grinch on this Dec 24 by suggesting that we not play music on the PA system. I am going to put out some treats, including raspberry sherbet punch, in the Ref office area at 11:30am.
Renovations
• Thanks to everyone of you for making 2009 such a productive year. In the first few months of this year, we had several task groups totaling over 30 people working on a new public service model. Adding these meetings, appreciative inquiry sessions, and ERI discussions to an already busy year made it seem as if we were constantly running to keep up with our jobs and all the changes. We have continued to tweak that public service model and made changes to our organization throughout the year. Now, we are pursuing the changes to the public desks.
• When we return in January, the wall between rm 109B and Circulation should be demolished. AHEC is working over the break and they may begin installing the necessary lighting in this area as well.
• After this area behind the Ask Us desk is painted, carpeting patched, and lighting installed, PSI will begin moving the shelving, cabinets, and collections over from the Reserves/ILL/Media area (this will become the staff area for the merged Information Delivery Services).
• The timing for moving the Circ staff from their temporary home in rm 129 and joining the rest of the IDS staff has not been confirmed yet. AHEC is still working on the plan and quote for creating the office “walls” and getting the necessary electricity in that department. We should hear back from them soon.
• Both the new Tech Help desk and the Ask Us desk will have swing-arm dual monitors. Rather than drilling additional holes through the granite counters tops, Doug has investigated and believes that the existing holes through which the computer wires come up through the desks can serve a dual purpose. The mounting pole for the swing-arm monitors will fit in that same hole. Good news since we won’t have to drill in the granite again (except for the redesigned ADA station at the Ask Us desk).
• Tech Help desk – we had talked about making the Tech Help desk “look different” from the current Reference desk. One idea was to take away the Ref desk entirely and use the wheeled desks in that spot. Other ideas included shortening or reconfiguring the existing modules of the Ref Desk; purchasing a new desk; putting the Tech Help service at the Ask Us desk and not having a separate Tech Help desk, etc. We will send out a separate update on the Tech Help desk and the Learning Commons “sandbox” area at the beginning of the new year.
Also, here are well-deserved thank-you’s from Nicole and me to the Circ staff:
Subject: RE: The Move
And many thanks to all of you for making this transition smooth and working with the AHEC and PSI staff.
PSI will finish moving the blue walls and haul off the short panel walls today. The demo of the rm 109b wall will start Monday if not sooner.
Woo Hoo! After a year of planning, it is great to see the changes happening with your help and initiative.
Cindy H
From: Toovey, Nicole
Sent: Wednesday, December 23, 2009 11:48 AM
To: Hashert, Cynthia; Jamerino, Evelyn
Cc: Martin, Greg; Azimi, Azim; Tawnelle, Patricia; Kerdpanthong, Supak
Subject: The Move
Cindy,
I just wanted to let you know how amazing the Circ staff was for our move. Thanks to Greg for helping rearrange the furniture and for taking down and setting up the department computer. Thank you to Azim for organizing and cleaning and furniture rearranging. Thank you to Supak for guarding the Circ desk all afternoon so others could help the movers and set up their areas. Thanks to Patricia for covering the desk all morning and helping with odds and ends at the desk. Circ pulled together and got the job done.
Nicole Toovey
ERI Update Dec 21
Just a brief update:
1.Likely that PSI will be here on Wednesday to start moving the Circulation staff to temporary quarters in rm 129.
2.Electrical outlets to be installed on the column north of the current Ref Desk (to accommodate the move of the Public PCs) over the week of Dec. 28. Therefore, we will be able to move those Public PCs when we return the week of Jan 4.
3.Earlier, I told you that I had a sample of the brushed aluminum letters for the ASK US, RESEARCH HELP, and TECH HELP signs (which you can also see in the ELC sign). I also now have one sample of the plexiglass that we might decide to use for the desk services signs*. I only have “tile red” sample now for you to look at, but should get a sample of blue and green soon.
Cindy H
*desk services sign =
TECH HELP (same listing that appears on The New Auraria Library exhibit) such as:
Printing
Scanning
Computer software and hardware
Microform machines
ASK US (same listing that appears on The New Auraria Library exhibit) such as:
Information
Check-out
Reserves
Media
ILL
These all appeared in email as well, but in case you would like to comment on the blog and in order to "keep" a record, these updates appear on the blog as well.
ERI Update - Jan 6
Brief update:
1.Printers in computer commons area have been moved to the front of the Commons area and should be functioning by tomorrow. The venda-card machine will be moved to that area also as soon as AHEC can move it (it is bolted to the table). As noted earlier, these moves will make it easier for the Tech Help students to help with the printing and venda-card issues on that end of the room. Thanks Doug!
2.Doug will install a dual monitor swing arm computer set-up at the Reference Desk today. Thanks again Doug!
3.Signage choices have been made for the 3 service areas. We are choosing to continue the jewel-tone pallet of the garnet red wall and hanging signs. That garnet red will extend to the RESEARCH HELP wall and column. The sapphire blue color in the carpet, above the ELC, and of the “bathroom” wall will be used at the ASK US desk. An emerald-type green will be used for the column and signage at the TECH HELP desk. The words on the signs will be brushed aluminum…as described in Open Forum today.
Many thanks to the Facilities Task Force and many others who have helped with the signage aspect of the renovations. I think that is it for now.
Cindy H
ERI Update Jan. 4
Just a brief update for our first day back from break:
1. On Jan 5, the public PCs will be relocated to the column just south of the current Ref Desk (soon to be the new Tech Help desk). This means that these computers will not be available tomorrow morning. Doug will put out signs on these computers noting this change.
The move of the public PCs will clear the way for the creation of the Research Help service area.
2.AHEC is on schedule for this week’s activities in the Ask Us desk area including the patching/painting of walls, lights installation (lights have been delivered), and carpet patching. Therefore, the Reserves and media collections move should start Jan 11 if not sooner.
3.This means that the new service areas, Ask Us, Research Help, and Tech Help will be operational by the start of classes. Two caveats, we likely will not have self-check machines by Jan 19 (but as soon as possible thereafter) and we may begin that week with temporary signage for the service areas.
ERI Update Dec 24 - treats 11:30 today
Last ERI Update for 2009!
I will put this on the ERI News blog as well so that we have a record of the comments if we need to refer to them in the future; however, I wanted to send this as an email as well…to alert you to the treats in the Ref office area from 11:30am-1pm.
Cindy H, the Grinch…
One thing that I consistently see in the feedback from students is that they value the Library for the quiet space that we provide on the 2nd floor. I hear this in discussions with the faculty as well. When I presented The New Auraria Library concept to the UCD Associate Dean’s, I received very positive feedback including the fact that we are remaining true to providing the quiet spaces for study and reflection.
Therefore, I will risk being Grinch on this Dec 24 by suggesting that we not play music on the PA system. I am going to put out some treats, including raspberry sherbet punch, in the Ref office area at 11:30am.
Renovations
• Thanks to everyone of you for making 2009 such a productive year. In the first few months of this year, we had several task groups totaling over 30 people working on a new public service model. Adding these meetings, appreciative inquiry sessions, and ERI discussions to an already busy year made it seem as if we were constantly running to keep up with our jobs and all the changes. We have continued to tweak that public service model and made changes to our organization throughout the year. Now, we are pursuing the changes to the public desks.
• When we return in January, the wall between rm 109B and Circulation should be demolished. AHEC is working over the break and they may begin installing the necessary lighting in this area as well.
• After this area behind the Ask Us desk is painted, carpeting patched, and lighting installed, PSI will begin moving the shelving, cabinets, and collections over from the Reserves/ILL/Media area (this will become the staff area for the merged Information Delivery Services).
• The timing for moving the Circ staff from their temporary home in rm 129 and joining the rest of the IDS staff has not been confirmed yet. AHEC is still working on the plan and quote for creating the office “walls” and getting the necessary electricity in that department. We should hear back from them soon.
• Both the new Tech Help desk and the Ask Us desk will have swing-arm dual monitors. Rather than drilling additional holes through the granite counters tops, Doug has investigated and believes that the existing holes through which the computer wires come up through the desks can serve a dual purpose. The mounting pole for the swing-arm monitors will fit in that same hole. Good news since we won’t have to drill in the granite again (except for the redesigned ADA station at the Ask Us desk).
• Tech Help desk – we had talked about making the Tech Help desk “look different” from the current Reference desk. One idea was to take away the Ref desk entirely and use the wheeled desks in that spot. Other ideas included shortening or reconfiguring the existing modules of the Ref Desk; purchasing a new desk; putting the Tech Help service at the Ask Us desk and not having a separate Tech Help desk, etc. We will send out a separate update on the Tech Help desk and the Learning Commons “sandbox” area at the beginning of the new year.
Also, here are well-deserved thank-you’s from Nicole and me to the Circ staff:
Subject: RE: The Move
And many thanks to all of you for making this transition smooth and working with the AHEC and PSI staff.
PSI will finish moving the blue walls and haul off the short panel walls today. The demo of the rm 109b wall will start Monday if not sooner.
Woo Hoo! After a year of planning, it is great to see the changes happening with your help and initiative.
Cindy H
From: Toovey, Nicole
Sent: Wednesday, December 23, 2009 11:48 AM
To: Hashert, Cynthia; Jamerino, Evelyn
Cc: Martin, Greg; Azimi, Azim; Tawnelle, Patricia; Kerdpanthong, Supak
Subject: The Move
Cindy,
I just wanted to let you know how amazing the Circ staff was for our move. Thanks to Greg for helping rearrange the furniture and for taking down and setting up the department computer. Thank you to Azim for organizing and cleaning and furniture rearranging. Thank you to Supak for guarding the Circ desk all afternoon so others could help the movers and set up their areas. Thanks to Patricia for covering the desk all morning and helping with odds and ends at the desk. Circ pulled together and got the job done.
Nicole Toovey
ERI Update Dec 21
Just a brief update:
1.Likely that PSI will be here on Wednesday to start moving the Circulation staff to temporary quarters in rm 129.
2.Electrical outlets to be installed on the column north of the current Ref Desk (to accommodate the move of the Public PCs) over the week of Dec. 28. Therefore, we will be able to move those Public PCs when we return the week of Jan 4.
3.Earlier, I told you that I had a sample of the brushed aluminum letters for the ASK US, RESEARCH HELP, and TECH HELP signs (which you can also see in the ELC sign). I also now have one sample of the plexiglass that we might decide to use for the desk services signs*. I only have “tile red” sample now for you to look at, but should get a sample of blue and green soon.
Cindy H
*desk services sign =
TECH HELP (same listing that appears on The New Auraria Library exhibit) such as:
Printing
Scanning
Computer software and hardware
Microform machines
ASK US (same listing that appears on The New Auraria Library exhibit) such as:
Information
Check-out
Reserves
Media
ILL
Monday, January 11, 2010
Off campus user question
Two things to watch for when you are helping patrons.
First the daunting security (SSL) warning that sometimes appears when people click on a database to log in may become more prevalent as the databases upgrade their security. Patrons may safely click through this to get to our resources but it's pretty scary at first. We are able to fix it by obtaining and installing a security certificate and have done so for the first four offenders. However this correction process can take up to two months! Please report (bugzilla or to library.eresources@auraria.edu) this problem immediately when you see it so we can start to fix it quickly!
Second the libraries link from the UCD website can be confusing so we have had a few people who have privileges at the Health Science Library resources try to log in to the Auraria Library databases. This may not be apparent at first but just realizing it is a possibility will help you successfully answer their concerns.
First the daunting security (SSL) warning that sometimes appears when people click on a database to log in may become more prevalent as the databases upgrade their security. Patrons may safely click through this to get to our resources but it's pretty scary at first. We are able to fix it by obtaining and installing a security certificate and have done so for the first four offenders. However this correction process can take up to two months! Please report (bugzilla or to library.eresources@auraria.edu) this problem immediately when you see it so we can start to fix it quickly!
Second the libraries link from the UCD website can be confusing so we have had a few people who have privileges at the Health Science Library resources try to log in to the Auraria Library databases. This may not be apparent at first but just realizing it is a possibility will help you successfully answer their concerns.
Monday, January 4, 2010
Guide to internet searching
A recent exchange on the AskAcademic list pointed to this new guide for laypeople on searching the web. There is now a copy on the shared drive.
file://cudenver.edu/DeptShares/library/Education_Research_and_InformationServices/Information_Literacy_Team_2009/internet_searching_guide.pdf
file://cudenver.edu/DeptShares/library/Education_Research_and_InformationServices/Information_Literacy_Team_2009/internet_searching_guide.pdf
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